Email Notifications are missing or being delayed more than 24 hours.

pleasenodelay
Contributor
Contributor

Hello there,

 

Since yesterday, more than half of Email Notifications (after payments are made) are missing or being delayed more than 24 hours.

Because we have not received emails yet, I cannot get the raw header of the email which are missing or being delayed.

 

Please solve this problem as soon as possible.

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1 REPLY 1

PayPal_JonK
Moderator
Moderator

Hello @pleasenodelay,

 

Thanks for reaching out! I'm sorry to hear you're running into some latency with our emails there. I can definitely understand how that can be a bit frustrating. Since we're not tracking any known latency errors as of right now, I would recommend report this issue on www.paypal-support.com . Once you're on that page, click Contact us at the bottom of the page, Log in with PayPal, then fill out the information in all the required fields.

 

I hope it gets resolved in a timely manner!

 

 - Jon K


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