I got a message in my Paypal business account saying that I have to update details or won't be able to send or receive money from 2021.
So I go in, and struggle through a multi-step process.
1 Business info
2 Account holder info
3 Executive info
4 Authorised representative info
5 Shareholder info
Unfortunately, when I try to edit either 4 or 5, I get a "something went wrong, try again later" message. I got it yesterday three times, and today twice. So trying again later does not seem to help.
So I sent a message to Paypal chat, and today have a message. Great, they've sorted it! And then I check the message, and it's an intelligence-insulting one that tells me to click settings and then go to business data and edit from there. Which is exactly what I told her I have done. No mention of the error message, or how to fix it. I think she probably read one or two words at most before banging off this boiler plate response.
None of which inspires much confidence in Paypal... anyone got any ideas?
I have a similar problem, same message that I wont be able to receive payments or send payments, but I m unable to go through even the first step of business info. I have an red exclamation mark when I try to add keywords to describe the items we are selling and Im unable to proceed to the next steps. I wrote an email to support. Can you navigate mw to chat support? Maybe if we bombard them with this issue they will reply something more helpfull.
