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Ebay checkout gives paypal message, "problem with seller's account"

Contributor

Ebay checkout gives paypal message, "problem with seller's account"

One of friends tried buying something from my etsy shop, which is connected to my paypal account. Upon checkout, and confirm pay, there was a message from paypal, that there is a problem with the seller's account, and the transaction cannot happen. The message was generic and didn't say anything about what problem. It said, to contact the seller. 

I searched my emails, if there is an email from Paypal regarding any issue. Also tried logging into paypal and searching for any notification or message, but could not find any. Did the same with Etsy. Has anyone else faced something similar? How do I solve this?

I was wondering why there were no sales for the last month.  Please help.

 

Regards,

 

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Advisor

Re: Ebay checkout gives paypal message, "problem with seller's account"

go to Etsy seller forum and ask.

you are better off using ETSY CHECKOUT,thats what they want you to use.

Contributor

Re: Ebay checkout gives paypal message, "problem with seller's account"

Thanks you for the reply. I am sorry I mentioned ebay in subject and etsy in the message. I have shops on both, and both are connected to the same paypal account. I have since then tried testing buying from both sites and both sites end in errors. Both say their is a problem with seller's account and to contact the seller. Doesn't say what problem. With Ebay the only difference is that it does not redirect to the paypal site, within pay.ebay.com, it says there is a problem with the seller's account. 

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Contributor

Re: Ebay checkout gives paypal message, "problem with seller's account"

I found out that my domestic KYC for my paypal account was pending. I did find an email in my inbox from paypal to complete my KYC. Since I had already started receiving money from sales that happened internationally, I did not realize that anything was pending from my end. 

I would have expected some notification, or message whenever I logged into Paypal, saying there is some action that I needed to take. In the last one year I might have missed out on many domestic sales.

I am putting this here online, so that someone else having similar issue might get quick resolution.