E-mail address not on file error message to access account

dariode70
New Community Member

My account for many years for some strange reason is rejecting my e-mail address for logging in. Error Message that it’s not on file. I eventually created a new account with the same email address and it was created. This should not be because it is associated with my original account. The new account showed my old status pic but no activities in my history. An automated payment which was setup on the original account came out but hasn’t appeared on my new account, and I can’t cancel it because the new account is completely empty. How to get my original account back? 

plz help anyone who had this problem before..

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