Downgrading account

[fmjc]

Hello, I've sent an email to PayPal customer support to downgrade my account from Business to Premier/Personal because I created the Business one by mistake. It's been almost a week now but I get no response. Will calling them directly solve my problem? I actually just wanted to do things here in my end without calling them.

[kernowlass]

@fmjc

You could try closing your business account and starting over or failing that only customer services can help you so yes phoning may be your best bet.

[Dragondelboy]

Been trying to downgrade account now for over 4 months.  Even after ringing support direct I just end up back to the same resolution query.  Still have limitations and cannot buy, send make transfers.  Very frustrating.

[kernowlass]

@Dragondelboy 

You wouldn't be able to downgrade a limited account, you would need to resolve any issues first in the resolution or message centre.

[Dragondelboy]

There in lies the problem,  it is a circular event.  They try to resolve it then I end up right back to the bit where they ask to confirm business details.  This is despite countless phone calls, messages, feedback etc. informing them that we are not a business but a local wargaming club. 🙄