Downgrade account

[Ash5896]

I sent a message asking to downgrade my account and was asked to email via the contact page. However every time I click on contact there is no option for email. When I message I get the same response again. Can someone please help? Thanks in advance

[kernowlass · Accepted solution]

@Ash5896 

Paypal phones are mostly non operational since covid but sometimes you get lucky.
If there is one available it will show when you click help / contact bottom left of Paypal pages for options available in your country.
Live chat is randomly available.
You can send them a message.
Or have you considered contacting Customer Service via Facebook or Twitter?
You can send them a personal message from their facebook or twitter pages.
It's: https://www.facebook.com/PayPalUK and @AskPayPal for Twitter.

[Ash5896]

Thank you for your reply. I took your advice and contacted them via Twitter and have finally managed to get the account issue resolved.

[aqolangto]

me too