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Downgrade account issue

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Contributor
Contributor

Downgrade account issue

Hey guys. I sent 2-3 emails to Paypal asking them to help me downgrade my account from business to personal. I didn't know that I needed a business license to use a business account. My account is now limited because of me not having a business license and therefore I want to downgrade it. I sent them email but all I got back was automated reply and it's been a week. I couldn't find the option Call Us too. Please assist as I need access to my paypal balance. Thank you so much.

1 REPLY 1
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Esteemed Advisor

Re: Downgrade account issue

@VY8 

 

 There is no automatic way to downgrade a business account to a personal account, you have to contact customer services and they will do that for you.

Click help / contact bottom left of Paypal pages for options available for your country.

Or have you considered contacting Customer Service via Facebook or Twitter?
You can send them a personal message from their facebook or twitter pages.
It's: https://www.facebook.com/PayPal and @AskPayPal for Twitter.
OR
You could just close your business account (removing all subscriptions / financial info etc first) and open a personal one.





Advice is voluntary.
Kudos / Solution appreciated.