Document verification
Ykime
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Posted on
Apr-08-2020
03:41 PM
Hi guys, how long does it take for my document to be checked and my account to be set back to full access? I just created a PayPal account and am already restricted.
1 REPLY 1
Mejoare
PayPal Employee
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Apr-08-2020
11:27 PM
Hi @Ykime ,
Thank you for reaching out to us. We are sorry to hear that upon account creation you had experienced this.
Normally, verification of documents would take 3 - 5 business days. It would also depend on the limitation or hold on the account. It would be better if you try to reach our customer service through chat so that they can take a look at your account and give us updates.
You may contact them by logging in to your Paypal account then go to Message Center or Contact Us and you would see an option to chat with a representative.
Hope this helps! Stay safe.
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