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The account is asking for more details, whne you go to provide these it sends an error message - no one can pay into our account and we cant use it
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Hello @Kewell22,
Thanks for posting in the Community!
It sounds like you're having trouble uploading documentation and I'm sorry to hear that. When you experience an error message, I recommend clearing your cache and cookies or trying a different web browser. If the error persists, you may need to contact Customer Support by clicking 'Contact' at the bottom of any PayPal webpage. Support is also available if you send a DM to @AskPayPal on Twitter or a PM to facebook.com/PayPal.
I hope this is resolved soon!
- Meghan
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