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Desktop version!!!!

Desktop version!!!!

Imtrying to verify  account and this  merchant saying wjhati have sent is not aLL on one page, they say verification has to be complete preferably using desktop version????

 Can anyone explain a/ What this is? b/Whats the diff between this and the normal site regarding personal information?

c/ How and where I access it? d/Moreover how to send information from it??

Its for verification but they wont accept screenshots from the normal site version.