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Delete address

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New Community Member

Delete address

I need to delete an old address but when I try it doesn’t and I get a message to go to Wallet - there isn’t anything there that I can do. Help, please.
3 REPLIES 3
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PayPal Employee

Re: Delete address

Hi @PCE612 

 

I'm sorry to hear you are not able to delete your address. 

Kindly check this FAQ and follow the steps provided.

How do I change my postal address on my PayPal account? 

 

regards,

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PayPal Employee

Re: Delete address

Hi @PCE612,

 

I can only imagine how troublesome this must be.

 

The steps on how to update/edit your account details, such as your address, are provided on this article below:

How do I view or edit my account information?

 

However, if you have already followed these steps and you're still receiving the same message, you can contact us so that we can check what's happening.

 

You may also try to reach our social media teammates through:

Facebook: https://www.facebook.com/paypal

Twitter: @AskPayPal

 

Hope this helps!

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Contributor

Re: Delete address

None of these solutions work, I found an old thread that says you have to contact PayPal to remove multiple old (unsaved to your PayPal account) addresses.

 

I have about 15 addresses that come up when I am paying for online shopping with PayPal and only 2 addresses in my PayPal account. Cache cleared etc etc. It's a known issue that PayPal 'store' these addresses where the account user can't remove them.

 

Time for access to these please PayPal, no-one wants to phone to remove these.