Delayed SMS password for 2FA login

kirkinezi
New Community Member

I have problem login to my paypal account and the reason is that when I press the button to get the SMS code to my phone , but that SMS does not arrived no matter how time I wait.The second time I press the SMS code request button I get the 1st SMS code without knowing it so when I type it I have a prompt message that te code is wrong.I did this 3 times in a row so eventually I get locked account for some time.Do you know that this is so frustrating?Can you fix this? My cellpone network is ok.If was not how I get the SMS codes after the 2nd sms code request? This is so annoying.Do something please.

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2 REPLIES 2

PayPal_Randy
Moderator
Moderator

@kirkinezi,

 

I recommend contacting our customer service teams for further assistance if you're still seeing this issue on your end.  You can click 'Contact Us' at the bottom of any of our pages to get a phone number to reach us at, or you can contact us on Twitter (https://twitter.com/askpaypal) or Facebook (https://www.facebook.com/PayPal). We would be happy to take a look at what options might be available to you.

 

- Randy

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Susant8086
New Community Member
Having the same issue but only this time it’s with paxful n 2fa keep delaying n then I click again n sends me the first code
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