Debit/credit card linking issue

Sketchstik
Contributor
Contributor

Hello,

I had 1 PayPal account ...where I linked my bank card successfully....but accidentally I closed the PayPal account before removing linked accounts.....now I have created another PayPal account...by m not able to link bank card ...as it says....’ it’s already linked to another PayPal account. Please remove the card.’

 

I am confused ...what should I do...please help!

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2 REPLIES 2

Nellhenry
New Community Member
I have the exact same problem! It says I should log in to the old account and delete the card but I can’t access to my old account so there’s nothing I can do...
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kernowlass
Esteemed Advisor
Esteemed Advisor

@Nellhenry 

@Sketchstik 

 

Only customer services would be able to remove it for you from an old or closed account, but sometimes they can't do it as they can't access the closed account.


Paypal phones are mostly non operational since covid but sometimes you get lucky.
If there is one available it will show when you click help / contact bottom left of Paypal pages for options available in your country.
Live chat is randomly available.
You can send them a message.
Or have you considered contacting Customer Service via Facebook or Twitter?
You can send them a personal message from their facebook or twitter pages.
It's: https://www.facebook.com/PayPal and @AskPayPal for Twitter.


Advice is voluntary.
Kudos / Solution appreciated.
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