Customer support

[Lionell96]

Hello. I've tried to contact paypal through phone but they always hang up so i try to contact them via email but the automated bot always shows up. When he asks me if he could have helped me i choose "no, i need more help" and then it automatically closes the conversation and won't let me contact customer support in any way possible. What do i have to do now? Thanks

[kernowlass]

@Oldmanlaurence 

Contact options at the moment are......

Paypal phones are mostly non operational since covid but sometimes you get lucky.
If there is one available it will show when you click help / contact bottom left of Paypal pages for options available in your country.
Live chat is randomly available.
You can send them a message.
Or have you considered contacting Customer Service via Facebook or Twitter?
You can send them a personal message from their facebook or twitter pages.
It's: https://www.facebook.com/PayPal and @AskPayPal for Twitter.

[Brit9]

Is there a 1-800 # to call for help? I'm getting no where with the message center.

[kernowlass]

@Brit9 

These are the only options, whatever you do do NOT google for a paypal number as scammers put fake paypal numbers into google search.

Paypal phones are mostly non operational since covid but sometimes you get lucky.
If there is one available it will show when you click help / contact bottom left of Paypal pages for options available in your country.
Live chat is randomly available.
You can send them a message.
Or have you considered contacting Customer Service via Facebook or Twitter?
You can send them a personal message from their facebook or twitter pages.
It's: https://www.facebook.com/PayPal and @AskPayPal for Twitter.

[TuanHuynh]

Hi. I need help please!

I sent a message to the message center three days ago. But i have received no response up to now. How could this be? I wonder if they ignored my message? I want to know what's going on and when will i get a response from message center.

Best regards!

[kernowlass]

@TuanHuynh 

I would allow a few weeks at the moment, trouble is if folks don't get a reply they send multiple messages so paypal are then inundated and you could have the same message being viewed multiple times by multiple agents delaying everyone else.

[TuanHuynh]

May i ask what's paypal phone number? I'd like to call paypal to make things happen faster. It's been a long time and i received no response! Hope you understand me

[TuanHuynh]

And are there any Vietnamese to assist me when I call?

[kernowlass]

@TuanHuynh 

Contact options are.......

Paypal phones are mostly non operational since covid but sometimes you get lucky.
If there is one available it will show when you click help / contact bottom left of Paypal pages for options available in your country.
Live chat is randomly available.
You can send them a message.
Or have you considered contacting Customer Service via Facebook or Twitter?
You can send them a personal message from their facebook or twitter pages.
It's: https://www.facebook.com/PayPal and @AskPayPal for Twitter.

[TuanHuynh]

So when paypal phones are available. It will show a box that says "call us" right?

[kernowlass]

@TuanHuynh 

Yep !