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Could not delete unverified email, could not verify new primary email

beamarcos
Contributor

Could not delete unverified email, could not verify new primary email

I accidentally set up the wrong email and it got sent the verification link. I added a primary email, a new one thinking I can delete the old wrong email.

Now I am stuck and could not verify any of the two emails.

 

is there a number I can call to have the old email deleted and everything be set to my new primary email as default

1 REPLY 1
kernowlass
Esteemed Advisor

Re: Could not delete unverified email, could not verify new primary email

@beamarcos 

 

Go and click on the profile tab (icon next to log out) > click on the + and add another/new email address first > verify it > go back and click on update and tick the box underneath that says make primary > then you should get the remove option by the old now no longer primary email. You can remove that one or leave it on as you can have up to 8 email addresses on the one paypal account.


Contact options for Paypal are accessed by clicking help/contact bottom left of Paypal pages...

1. Paypal phones are slowly re-opening and increasing in numbers (you can use the guest option if you can't log in).
2. Live chat is also randomly available.
3. You can send them a message, during business hours you may also be able to message whilst logged out.
Or
4. Have you considered contacting Customer Service via Facebook or Twitter?
You can send them a personal message from their Facebook or Twitter pages.
It's: https://www.facebook.com/PayPal and @AskPayPal for Twitter.


Advice is voluntary.
Kudos / Solution appreciated.