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Connectivity issues

New Community Member

Connectivity issues

Hi, finding that the pay pal here device works first up, then when it goes to sleep, it stops connecting with the App. Wont re-pair after this. 

Have tried the following:

-turning PP device off and on

-turning mobile phone off and on

-turning bluetooth off and on mobile phone

-booting phone up before PP device

-checked, plenty of internet connection

-updating both phone and PP device app


Have tried all of the above with other mobile accounts and problem still happening.


Any ideas? We are at the point of canning it and trying a SQUARE!


thank you 🙂