Confirming identity problem
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In order to confirm my identity, I scanned my phone bill, transferred the image to the documents folder and click/dragged to the box PayPal provided. inside the box is ".2 MB" and "IMG_20190307_0002.PDF" . The problem is the submit button won't illuminate. I can't figure out what I've done wrong; can someone please help me. Thanks - John
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Account Status & Verification
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Check the file size again to see if it meets the file size requirement or remove it and drag and drop it again.
Kudos & Solved are greatly appreciated. 🙂
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I finally got this to work. I selected phone bill then double clicked on the PDF file to get it into the box. I noted that phone bill selection had disappeared so selected it again and double clicked on the PDF file and loaded a second file into the box. When I deleted the first PDF file, the submit light illuminated and I was able to submit the file. I got a message that an email would be sent in several days.
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