Confirming identity problem

jkm641942
Contributor
Contributor

In order to confirm my identity, I scanned my phone bill, transferred the image to the documents folder and click/dragged to the box PayPal provided.  inside the box is ".2 MB" and "IMG_20190307_0002.PDF" .  The problem is the submit button won't illuminate.  I can't figure out what I've done wrong; can someone please help me.  Thanks - John

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2 REPLIES 2

sharpiemarker
Esteemed Advisor
Esteemed Advisor

@jkm641942 

 

Check the file size again to see if it meets the file size requirement or remove it and drag and drop it again.


Kudos & Solved are greatly appreciated. 🙂
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jkm641942
Contributor
Contributor

I finally got this to work.  I selected phone bill then double clicked on the PDF file to get it into the box.  I noted that phone bill selection had disappeared so selected it again and double clicked on the PDF file and loaded a second file into the box.  When I deleted the first PDF file, the submit light illuminated and I was able to submit the file.  I got a message that an email would be sent in several days.

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