Confirming bank account

[Fergie851]

I accidentally cancelled my pay pal direct debit so after trying to reconfirm my bank account a couple of times and it refusing the code, I was requested to send documents proving it was my account.

I have done this now, do I just wait and see what happens? How will I know if the docs were accepted?

Thanks in advance

[kernowlass]

@Fergie851

Maybe it would have been better to have just removed that bank account and then re-added it going through setting up the direct debit mandate / code again.

Your best bet now is  .....

Click on the words "Help / Contact" at the bottom of paypals pages and use the phone option in the blue band at the top OR very bottom of page dependent on what country you are in. Scroll down past the list of help questions and click on 'Call us' bottom of that page. Log in and get the code.

When you get through don't select any options just hang on till you get transfered to an agent OR press '0' OR just say the word 'Agent' repeatedly.
Freephone from a UK landline or UK mobile number.

OR

have you considered contacting Customer Service via Facebook or Twitter?
You can send them a personal message from their facebook or twitter pages.
It's: https://www.facebook.com/PayPalUK and @AskPayPal for Twitter.

[Fergie851]

Thank you, I will call this afternoon. I did also try and re set up the direct debit and everyday I have logged in to confirm and it doesn't do anything. Thanks for your time