Confirming Identity - Proof Of Address

[Alaestor]

> Before you can complete any transactions, you need to verify that you're the account holder. Please visit the Identity Confirmation Dashboard to find out what information we need.

I seem to have met all the other requirements, except for proof of address. It only gives me options to submit tax documents, however all my mail goes to a PO box with very few exceptions. The residence is in the name of a company and as such all utility bills etc. also go to the same PO box and aren't addressed to me. I also currently have no valid I.D. that has my home address listed on it.

My situation seems to be an edge-case; what possible solutions are there?

---

P.s. "invalid HTML" from their own editor. This site needs work.

[sharpiemarker · Accepted solution]

@Alaestor 

I think you should upload the utility bills anyway if they are accepted as proof of address, I mean, what else can you do? PayPal will contact that company to verify they have heard of you. Don't think they won't. Even include a pdf letter with the upload explaining the situation and that they are more than welcome to contact the company (provide company contact info) on utility bill to verify.

For further assistance, contact customer service:

Log on, click HELP on top menu, scroll down to click CONTACT US, and then scroll down to click CALL US.

Or private message via social media:

Facebook: https://www.facebook.com/PaypalCanada/

Twitter: @AskPayPalCA

Facebook (US): https://www.facebook.com/paypal

Twitter (US): @AskPayPal