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Maybe check your spam e-mail folder? Sometimes offers can be sorted into spam e-mails, especially if you've asked them to send it to you multiple times. Also, most e-mail services have a search option, so try typing in "PayPal" into your e-mail provider's search bar.
Thank you for your post and welcome to our Community Help Forum!
I am sorry about your issue. Please, try contacting customer service by phone by clicking Contact at the bottom of the PayPal website and then Call us.
I hope this helps.