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Sam259 · ‎Aug-24-2019

I am not receiving a text message with confirmation code re: cell number

PayPal_Olivia · ‎Aug-27-2019

I'm sorry to hear that you have not received the SMS message for confirming your mobile number. Please check with your phone service carrier to find out if you're blocking any entire types of messages. If you are, that may be the culprit. If you aren't and the messages aren't coming through, you may have blocked the number on your phone itself. The phone carrier support may be able to help you navigate on your phone to check that.

I hope this helps!

Olivia

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View solution in original post

kernowlass · ‎Aug-25-2019

@Sam259

https://www.paypal.com/ca/smarthelp/article/FAQ3044

Advice is voluntary.
Kudos / Solution appreciated.

PayPal_Olivia · ‎Aug-27-2019

Hi @Sam259,

I'm sorry to hear that you have not received the SMS message for confirming your mobile number. Please check with your phone service carrier to find out if you're blocking any entire types of messages. If you are, that may be the culprit. If you aren't and the messages aren't coming through, you may have blocked the number on your phone itself. The phone carrier support may be able to help you navigate on your phone to check that.

I hope this helps!

Olivia

If this post or any other was helpful, please enrich the Community by giving kudos to its author, accepting it as a solution, and/or coming back to assist others. Members make this Community great!

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