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Compliance

New Community Member

Compliance

Monies have been unable since Jan 10,2019 as PayPal request information to verify business account They were supples with following 

1) Articles of incorporation 

2) Corporate bank statement

3) Personal verification as per credit card statement  and valid drivers licence with picture

 

I have made at a minimum 7 calls , been put hold in some cases for almost an hour and today I find out they have received all documents but no-one at PayPal can help me.

 

I find this completely unacceptable   If we had been relying on the funds to meet payroll etc then what would we do  

 

Of course the "compliance" department does not speak directly to customers

 

Any suggestions before I involve our lawyer?