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Complaints Email Address?

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Contributor

Complaints Email Address?

I require a complaints email address.

 

I'm unable to login due to an old phone number listed on the account.

I've contacted support via the chat 3 times and they haven't helped. I've been promised a call back multiple times but it hasn't happened, and every time I call the number they provide I get an engaged tone.

 

Does anyone have an email address I can contact with a complaint?

2 REPLIES 2
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Esteemed Advisor

Re: Complaints Email Address?

@Matt237 

 

Try downloading the app and changing the phone number via settings / using the forgotten password option / trying again another day when sometimes you can get in without doing the verification and then you can go and change the number.

If that does not work then you would need to contact customer services so that they can i.d. you another way and then add your new phone number to your account.

Paypal phones are mostly non operational since covid but sometimes you get lucky. (use the guest option if you can't log in).
If there is one available it will show when you click help / contact bottom left of Paypal pages for options available in your country.
Live chat is randomly available.
You can send them a message.
Or
have you considered contacting Customer Service via Facebook or Twitter?
You can send them a personal message from their facebook or twitter pages.
It's: https://www.facebook.com/PayPal and @AskPayPal for Twitter.

 

Theres a complaints section in paypals user agreement for your country.

However not sure you have a lot of grounds as its you that hasn't bothered to keep an up to date contact number on your legal financial paypal account as per paypal rules.


Advice is voluntary.
Kudos / Solution appreciated.
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Contributor

Re: Complaints Email Address?

Hi, thanks for the reply. I've tried all the ways you have stated which is why I'm having to resort to raising a complaint, but the only way to do that is being logged in.