Code verification impossible number change????? Can't log in

[411kimergy411]

Hi I am unable to log in as a code verification is required and my number has changed. There is an option to 'confirm another way' but it doesn't respind???? Please help

[kernowlass · Accepted solution]

@411kimergy411 

You would need to contact customer services so that they can i.d. you another way and then add your new phone number to your account.

Paypal phones are mostly non operational since covid but sometimes you get lucky. (use the guest option if you can't log in).
If there is one available it will show when you click help / contact bottom left of Paypal pages for options available in your country.
Live chat is randomly available.
You can send them a message.
Or have you considered contacting Customer Service via Facebook or Twitter?
You can send them a personal message from their facebook or twitter pages.
It's: https://www.facebook.com/PayPalUK and @AskPayPal for Twitter.

[Morayo]

I had the same issue, so I went to forgot password then I got a code in my email, I use the code to change my password which then allowed me to login in my account. They went to settings to change my number. Hope it helps