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Closing of account with inactive mobile no.

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Contributor

Closing of account with inactive mobile no.

Hi,

 

I want to ask,  i have a previous account , but the mobile no. that is registered on that account is not active and I want to close it for me to re-use that email address. 

 

and i forgot the password of that email address. so there is no possible way for Forgot the password option. 

 

can anyone have an idea to close a previous account with inactive mobile no? 

 

1 REPLY 1
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Esteemed Advisor

Re: Closing of account with inactive mobile no.

@M02M90 

 

You would need to contact customer services so that they can i.d. you another way and then add your new phone number to your account.

Paypal phones are mostly non operational since covid but sometimes you get lucky. (use the guest option if you can't log in).
If there is one available it will show when you click help / contact bottom left of Paypal pages for options available in your country.
Live chat is randomly available.
You can send them a message.
Or have you considered contacting Customer Service via Facebook or Twitter?
You can send them a personal message from their facebook or twitter pages.
It's: https://www.facebook.com/PayPal and @AskPayPal for Twitter.


Advice is voluntary.
Kudos / Solution appreciated.