Closed Old Account, Having Issue Linking Card to Newly-Opened Account

Bsimmons86
New Community Member

Backstory: I had to close my previous account due to name change issues that couldn’t be resolved any other way but by opening a new account. My old account was successfully closed and I’ve received email verification of this. 

 

Now that I’ve opened a new account, I’m trying to link my credit cards to it. I had two credit cards linked to my old account that I need to have linked to my new one, but every time I try, it keeps telling me that these two cards are already linked to an existing account. How long does it take for an account to be fully shut down so that I can get these cards linked?

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2 REPLIES 2

kernowlass
Esteemed Advisor
Esteemed Advisor

@Bsimmons86

 

Depends if you removed them from your old paypal account before you closed it?


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PayPal_Randy
Moderator
Moderator

@Bsimmons86,

 

I'm so sorry to hear that you were receiving error messages when attempting to add your cards to a recently opened account.  If you're still seeing this issue on your end, I recommend contacting our customer service teams.  You can click 'Contact Us' at the bottom of any of our pages to get a phone number to reach us at, or you can contact us on Twitter (https://twitter.com/askpaypal) or Facebook (https://www.facebook.com/PayPal).   My apologies for the inconvenience that this has caused.  😞

 

- Randy

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