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Scout1234567
New Community Member
I have an old PayPal im wanting to close as received a letter saying they are going to charge me due to inactivity but it is trying to verify me by ringing an old number so i cant get in. Any ideas
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kernowlass
Esteemed Advisor
Esteemed Advisor

@Scout1234567 

 

You will only get charged if you have a balance of 'funds' in the paypal balance on your old account, apart from that they will just close it for you in December sometime, but if you want access then........

 

Try:

1. Downloading the app to see if it will let you in to change / update it in the settings.

2. Use the forgotten password option.

3. Trying another browser that may let you in without phone verification (then change it when you have logged in).

4. Trying again another day when sometimes you can get in without doing the verification and then change the number.

5. Changing the password a few times sometimes works as it can bypass the phone verification.

If that does not work then you would need to contact customer services so that they can i.d. you another way and then add your new phone number to your account.

Contact options for Paypal at the moment are...

Paypal phones are mostly non operational since covid but sometimes you get lucky. (use the guest option if you can't log in).
If there is one available it will show when you click help / contact bottom left of Paypal pages for options available in your country.
Live chat is randomly available.
You can send them a message.
Or
have you considered contacting Customer Service via Facebook or Twitter?
You can send them a personal message from their facebook or twitter pages.
It's: https://www.facebook.com/PayPal and @AskPayPal for Twitter.


Advice is voluntary.
Kudos / Solution appreciated.
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