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Changing the phone number

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Contributor

Changing the phone number

Hello everyone.

Today I tried to log in to my PayPal account, but every time I enter my email and password, I get to the PSD2 account authentication screen, there, I choose the "Receive a text message" option, but I never got one. Then, I try the "Have us call you" option and that also does not work it just says "Sorry, we couldn't confirm it was you". I think the problem is with my phone number, so I would like to change my phone number.

 

Can anyone tell me the way I can change my number, without logging into PayPal?

1 ACCEPTED SOLUTION

Accepted Solutions
Esteemed Advisor

Re: Changing the phone number

@Sinuption 

 

Try downloading the app and changing the phone number via settings / using the forgotten password option / trying again another day when sometimes you can get in without doing the verification and then you can go and change the number.

If that does not work then you would need to contact customer services so that they can i.d. you another way and then add your new phone number to your account.

Paypal phones are mostly non operational since covid but sometimes you get lucky. (use the guest option if you can't log in).
If there is one available it will show when you click help / contact bottom left of Paypal pages for options available in your country.
Live chat is randomly available.
You can send them a message.
Or
have you considered contacting Customer Service via Facebook or Twitter?
You can send them a personal message from their facebook or twitter pages.
It's: https://www.facebook.com/PayPal and @AskPayPal for Twitter.


Advice is voluntary.
Kudos / Solution appreciated.

View solution in original post

2 REPLIES 2
Esteemed Advisor

Re: Changing the phone number

@Sinuption 

 

Try downloading the app and changing the phone number via settings / using the forgotten password option / trying again another day when sometimes you can get in without doing the verification and then you can go and change the number.

If that does not work then you would need to contact customer services so that they can i.d. you another way and then add your new phone number to your account.

Paypal phones are mostly non operational since covid but sometimes you get lucky. (use the guest option if you can't log in).
If there is one available it will show when you click help / contact bottom left of Paypal pages for options available in your country.
Live chat is randomly available.
You can send them a message.
Or
have you considered contacting Customer Service via Facebook or Twitter?
You can send them a personal message from their facebook or twitter pages.
It's: https://www.facebook.com/PayPal and @AskPayPal for Twitter.


Advice is voluntary.
Kudos / Solution appreciated.

View solution in original post

Highlighted
Contributor

Re: Changing the phone number

@kernowlass 

 

Thank you for your response. I indeed managed to change the phone number.

 

Thank you, best of wishes, and stay safe!