Changing phone number - urgent

Silvija_Mali_Ba
New Community Member

Hello everyone,

The PayPal admins are not helpful at all. This is insane.

I need to access an account which I haven't used for ages. In the meantime, I've changed my mobile number. And the old number, which I don't have, is still linked to the account, which means that I cannot pass the verification step, access my account and update the mobile number.

How can I remove the old mobile number?

Is there another way to access the account? I have answered the two personal questions. 

Any advice? 

 

Thank you - 

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