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Changing my phone number

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New Community Member

Changing my phone number

Hello, I can’t access my account as I don’t have a phone number associated with it anymore. I know my login and password but it keeps asking me for a security check sending a text message to this number, thus I can’t access it. Could anyone help? Thanks in advance!
1 REPLY 1
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Esteemed Advisor

Re: Changing my phone number

@Ilynanik 

 

You would need customer services help on this one, options are...


Paypal phones are mostly non operational since covid but sometimes you get lucky.
If there is one available it will show when you click help / contact bottom left of Paypal pages for options available in your country.
Live chat is randomly available.
You can send them a message.
Or have you considered contacting Customer Service via Facebook or Twitter?
You can send them a personal message from their facebook or twitter pages.
It's: https://www.facebook.com/PayPal and @AskPayPal for Twitter.


Advice is voluntary.
Kudos / Solution appreciated.