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Changed primary mobile number but still asking for the old one when logging in

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Contributor

Changed primary mobile number but still asking for the old one when logging in

hello, i just changed my primary mobile number because the sim card is already broken. but the next time i'm trying to login, it asks for the old number and sending the sms verification there. so now i cannot login to my account. how can i resolve this? thank you!

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Esteemed Advisor

Re: Changed primary mobile number but still asking for the old one when logging in

@doujinstreet 

 

Try downloading the app and changing the phone number via settings / using the forgotten password option / trying again another day when sometimes you can get in without doing the verification and then you can go and change the number.

If that does not work then you would need to contact customer services so that they can i.d. you another way and then add your new phone number to your account.

Paypal phones are mostly non operational since covid but sometimes you get lucky. (use the guest option if you can't log in).
If there is one available it will show when you click help / contact bottom left of Paypal pages for options available in your country.
Live chat is randomly available.
You can send them a message.
Or
have you considered contacting Customer Service via Facebook or Twitter?
You can send them a personal message from their facebook or twitter pages.
It's: https://www.facebook.com/PayPal and @AskPayPal for Twitter.


Advice is voluntary.
Kudos / Solution appreciated.