Change primary postal address

mssjones
Contributor
Contributor

Each time I try to change my primary address, under "update", I get this error message: Sorry, you cannot delete your primary address. I've tried a hundered times and search the forum, every time I try to change/update it I get the same. Can anybody help? THanks.

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1 ACCEPTED SOLUTION

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kernowlass
Esteemed Advisor
Esteemed Advisor

@mssjones

 

Try adding your new address first and then making it primary by clicking on update.

 

Then you should get the remove option on the old one.


Advice is voluntary.
Kudos / Solution appreciated.

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10 REPLIES 10
Solved

kernowlass
Esteemed Advisor
Esteemed Advisor

@mssjones

 

Try adding your new address first and then making it primary by clicking on update.

 

Then you should get the remove option on the old one.


Advice is voluntary.
Kudos / Solution appreciated.
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mssjones
Contributor
Contributor

Brilliant. Just the job. Thank you very much!

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Raaddad
New Community Member

Finally after an hour of frustration this has been completed. Thanx

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Ky21
New Community Member

This did nothing for me still having problem.   

 

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PayPal_DavidR
Moderator
Moderator

Hi there,

 

Welcome to the PayPal Community.

 

If you have a card linked to your PayPal account that is registered to your primary address you will need to first remove the card, remove the address, add the new address and then add your card back.

 

-David R

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dunromin
New Community Member

I can verify that. I had missed this link between cards and address when I updated all my various accounts on moving house. cha

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Jill09
New Community Member
I have tried removing everything except the primary address which is my old address then tried reading new address and card still won't let me set as primary! Don't know what to do now other then close my account
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Bradley_H
New Community Member
Note that the App and Online data are not the same. App should update from the data stored online ... and subsequently allow you to change that data via the App. It doesn’t. I too am unable to change my App data Primary Address. After adding a new address, the App shows no box to check to set it as the new Primary. I am deleting the App from my iPhone. One of the poorest Apps that I have had experience with.
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dunromin
New Community Member

Thanks for this. I think PayPal could do better with information about moving house / changing primary address. At least I got a message about changing bank addresses before I got the "can't remove" message.

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