Phone number changed - can't log in

SaintDH
Contributor
Contributor

My mobile number changed a few years ago but I never updated my profile. 

Now I can't log in as Paypal wants to send me a text on the old number to verify the account.

I've tried logging in from a different browser which doesn't work.

Also tried using the Help Chat system, but this also requires me to log in to proceed.

Tried ringing the help support number but spent ages going round and round in circles with the automated options, could not get to a point of speaking to an actual person.

Funny thing is, when I selected 'Ask the Community' to access this forum, it allowed me to log in to create this profile to do this!

Really stuck as to how to resolve. Would really appreciate if anyone can offer some help with this please?

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4,959 REPLIES 4,959

Rudigers1
Contributor
Contributor
It dosnt work.
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romanmerkl
Contributor
Contributor

It could be nice but in Czech Facebook PayPal is just some stupid automatic response!!!

 

,,I do not understand.

Try something else......,,

 

But there is no other possibility.

Support on <removed> can not help me because I have to call <removed>.

Support phone number <removed> is the same, just autoatic answer.

 

Just big fraud.

 

I hope that it will finish by judge with appropriate penalization!!!

 

 

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yurinka
Contributor
Contributor

Were you able to get help? I am also from the Czech Republic so if there is anything working for CZ people, please let me know.

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tijanabezbra
Member
Member

My new number is <removed>

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Jeme1
New Community Member

Hi there! 

I had this problem and fortunately I solved the problem by:
1- go to security settings (you most be logged into your account)

2- click on 2-step verification

3- get Google Authenticator App and scan the picture ( code )
4- enter code from app into your account 
5- it will ask you to add a device
6- then you'll see your old number just change it to your new number 
7- you'll receive text number for verification code 
8- Enter the code in your account.
9- delete your old numbers.

You done ! 
thanks 

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We can't log in because we don't receive the verification code because it is sent to our old contact number. Extremely frustrating.
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Intox73
Member
Member

I have same problem as you guys. I can´t login to my PayPal account cause of my old phone number. I recieved payment there but i don´t know how to create an authorization

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soulmanuk
Member
Member

Need a code sent to my old number so I can log in to my account.

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tkjoy
New Community Member

my brother and i just tried this method for his account and it worked. follow the steps , download the app on your phone and it will work for you.

message was sent to  the new number, we don't have the old number. he has managed to change his number and get his money out.

thanks

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willem1955
Member
Member

you cant login with a new phone number  first you have to chance your number in your account and thats not possible

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