Change of phone number

Ashleigh87
Contributor
Contributor
PayPal won’t allow my login without security phone call or text , my number has changed , it won’t allow me to change from log in page , Iv been trying for a few days now , changed password but not helped still asking me to confirm identity
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2 REPLIES 2

raglan
New Community Member

Me too as well.

 

Any solutions?

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kernowlass
Esteemed Advisor
Esteemed Advisor

@raglan 

@Ashleigh87 

 

You would need to contact customer services so that they can i.d. you another way and then add your new phone number to your account.

Paypal phones are mostly non operational since covid but sometimes you get lucky. (use the guest option if you can't log in).
If there is one available it will show when you click help / contact bottom left of Paypal pages for options available in your country.
Live chat is randomly available.
You can send them a message.
Or have you considered contacting Customer Service via Facebook or Twitter?
You can send them a personal message from their facebook or twitter pages.
It's: https://www.facebook.com/PayPal and @AskPayPal for Twitter.


Advice is voluntary.
Kudos / Solution appreciated.
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