Change email address

Carolyn27
New Community Member
Why won’t PayPal let me change my email address. I’ve tried several times and it keeps denying the change. It’s an email address I started with yearsssss ago and no longer use. But when I do certain things with PayPal that’s where the response goes and I have to go back to that email address which half the time I have to find the password for because I don’t use it anymore.
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kernowlass
Esteemed Advisor
Esteemed Advisor

@Carolyn27 

 

Go and click on the profile tab (icon next to log out) > click on the + and ''add'' another/new email address first > verify it > go back and click on ''update'' and tick the box underneath that says ''make primary'' > then you should get the remove option by the old now longer primary email. You can remove that one or leave it on as you can have up to 8 email addresses on the one paypal account.





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Solved

kernowlass
Esteemed Advisor
Esteemed Advisor

@Carolyn27 

 

Go and click on the profile tab (icon next to log out) > click on the + and ''add'' another/new email address first > verify it > go back and click on ''update'' and tick the box underneath that says ''make primary'' > then you should get the remove option by the old now longer primary email. You can remove that one or leave it on as you can have up to 8 email addresses on the one paypal account.





Advice is voluntary.
Kudos / Solution appreciated.
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