We currently have limited customer service staffing due to Coronavirus (COVID-19) safety precautions. We encourage you to find quick answers to your questions by searching the community forum, visiting our Help Center, or messaging us (message response times will be delayed). Thank you for your patience.
For small businesses who would like to apply for the Paycheck Protection Program, visit our application page. Our agents cannot take applications over the phone or provide you with the status of your loan. Join the discussion in the Community here.
New to the community? Welcome! Please read our Community Rules and Guidelines
When I create a packing slip to send an item I've sold, my address is wrong.
I've just spent at least a half hour trying to change my address, but I cannot see where to do so. If i try to remove the address, it says that I need to go to the "My Money" tab in Settings and remove it from my cards.
(There's no "My Money" tab in Settings, just "Your Profile" and "Account Settings"
I checked my card details and I only see one card, which does not have this address. Where is it getting the wrong address from, and how do I cnage it?
To change a physical address you have to update the cards billing address first as they have to match.
Go to your paypal WALLET and click on the card to update the address.
If you look at the top of the page you are on its in the blue band !!!
So when you click on profile (cog next to log out) and addresses, is the correct one showing and how many do you have added?