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Change address

Contributor

Change address

When I create a packing slip to send an item I've sold, my address is wrong.

I've just spent at least a half hour trying to change my address, but I cannot see where to do so. If i try to remove the address, it says that I need to go to the "My Money" tab in Settings and remove it from my cards.

(There's no "My Money" tab in Settings, just "Your Profile" and "Account Settings"

    I checked my card details and I only see one card, which does not have this address. Where is it getting the wrong address from, and how do I cnage it?

15 REPLIES 15
Esteemed Advisor

Re: Change address

@tmccar 

 

To change a physical address you have to update the cards billing address first as they have to match.

Go to your paypal WALLET and click on the card to update the address.


Advice is voluntarily given.
Kudos / Solution appreciated if I helped you.
Contributor

Re: Change address

Thanks - where is Paypal Wallet?

(I'm on a PC)

Esteemed Advisor

Re: Change address

@tmccar 

 

If you look at the top of the page you are on its in the blue band !!!


Advice is voluntarily given.
Kudos / Solution appreciated if I helped you.
Contributor

Re: Change address

Yes, I see it.

But there's only one card there, and the address is correct.

Esteemed Advisor

Re: Change address

@tmccar 

 

So when you click on profile (cog next to log out) and addresses, is the correct one showing and how many do you have added?


Advice is voluntarily given.
Kudos / Solution appreciated if I helped you.
Contributor

Re: Change address

There is one card showing

Esteemed Advisor

Re: Change address

@tmccar 

 

Thats not what i asked, can you do as per my post above?


Advice is voluntarily given.
Kudos / Solution appreciated if I helped you.
Contributor

Re: Change address

If I click on "Your Profile" , I get these options:

c1.JPG

Esteemed Advisor

Re: Change address

@tmccar 

 

Can you click on personal information?


Advice is voluntarily given.
Kudos / Solution appreciated if I helped you.