Change address

tmccar
Contributor
Contributor

When I create a packing slip to send an item I've sold, my address is wrong.

I've just spent at least a half hour trying to change my address, but I cannot see where to do so. If i try to remove the address, it says that I need to go to the "My Money" tab in Settings and remove it from my cards.

(There's no "My Money" tab in Settings, just "Your Profile" and "Account Settings"

    I checked my card details and I only see one card, which does not have this address. Where is it getting the wrong address from, and how do I cnage it?

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kernowlass
Esteemed Advisor
Esteemed Advisor

@tmccar 

 

To change a physical address you have to update the cards billing address first as they have to match.

Go to your paypal WALLET and click on the card to update the address.


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tmccar
Contributor
Contributor

Thanks - where is Paypal Wallet?

(I'm on a PC)

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kernowlass
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@tmccar 

 

If you look at the top of the page you are on its in the blue band !!!


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tmccar
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Yes, I see it.

But there's only one card there, and the address is correct.

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kernowlass
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@tmccar 

 

So when you click on profile (cog next to log out) and addresses, is the correct one showing and how many do you have added?


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tmccar
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There is one card showing

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kernowlass
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@tmccar 

 

Thats not what i asked, can you do as per my post above?


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tmccar
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Contributor

If I click on "Your Profile" , I get these options:

c1.JPG

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kernowlass
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@tmccar 

 

Can you click on personal information?


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