Change Mobile Number

NeedHelp740
New Community Member

I had changed my personal mobile number a few weeks ago but had forgotten to update it in paypal. I have somehow forgotten my paypal password and upon trying to reset it via mail i still get a second security option which says to verify phone number. I have no way to do this and really need my account back. What should I do?

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1 REPLY 1

PayPal_Martina
Administrator
Administrator

Hi @NeedHelp740,

 

Thank you for your post and welcome to the Community Forum!

 

It sounds like our system needs you to complete an additional verification process to change your password. If you cannot complete this process, I would recommend giving us a call. If you would like to call in, you can find the correct phone number for your country by clicking 'Help & Contact' at the bottom of the PayPal homepage and by clicking 'Contact us' and then 'Call us'.

 

I hope this helps.

Martina 

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