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Cash a Check Unable to Verify Identity

New Community Member

Cash a Check Unable to Verify Identity

I was trying to cash a check that was a refund from Verizon but when I tap on cash a check, before it used to let me in and take pictures but only 2 times did it allow me to choose the speed and after that it would just say failure. Now, whenever I choose cash a check, it just tells me that Paypal is failing to verify my identity, even after linking a bank, providing ID and SSN. 

2 REPLIES 2
Contributor

Re: Cash a Check Unable to Verify Identity

I literally  had the exact same thing happen to me  trying to cash a Verizon refund check. Did you get anything solved? I emailed them so we will see! 

Contributor

Re: Cash a Check Unable to Verify Identity

Same here. It verified my identity and then my app timed out. When I logged back in , it said my identity cannot be verified. So frustrating. Contacted Ingo. Will update.