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Cash a Check Unable to Verify Identity

New Community Member

Cash a Check Unable to Verify Identity

I was trying to cash a check that was a refund from Verizon but when I tap on cash a check, before it used to let me in and take pictures but only 2 times did it allow me to choose the speed and after that it would just say failure. Now, whenever I choose cash a check, it just tells me that Paypal is failing to verify my identity, even after linking a bank, providing ID and SSN. 

4 REPLIES 4
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Contributor

Re: Cash a Check Unable to Verify Identity

I literally  had the exact same thing happen to me  trying to cash a Verizon refund check. Did you get anything solved? I emailed them so we will see! 

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Contributor

Re: Cash a Check Unable to Verify Identity

Same here. It verified my identity and then my app timed out. When I logged back in , it said my identity cannot be verified. So frustrating. Contacted Ingo. Will update.
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New Community Member

Re: Cash a Check Unable to Verify Identity

Did you solve this problem, having similar issues.

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New Community Member

Re: Cash a Check Unable to Verify Identity

Its frustrating, Ingo couldn't do anything useful through customer service and PayPal tells me to call Ingo for this issue, basically, you cant do anything about this broken problem.