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Cant verify account,cannot change number to verify. Cannot log in to change number/get help

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Contributor

Cant verify account,cannot change number to verify. Cannot log in to change number/get help

I am in an endless loop as I need to verify my acount via a nr that does not exist. And I cannot log in to change nr as I cannot verify the acount which I have to to log in. Neither can I get help to change my nr as I need to verify my account to log to get help to be able to verify.  And I can only get help from Paypal if I am logged in...SOunds totally crazy and I really need help to reach them...PLease support

1 REPLY 1
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Esteemed Advisor

Re: Cant verify account,cannot change number to verify. Cannot log in to change number/get help

@Helen2013 

 

Try downloading the app and changing the phone number via settings / using the forgotten password option / trying again another day when sometimes you can get in without doing the verification and then you can go and change the number.

If that does not work then you would need to contact customer services so that they can i.d. you another way and then add your new phone number to your account.

Paypal phones are mostly non operational since covid but sometimes you get lucky. (use the guest option if you can't log in).
If there is one available it will show when you click help / contact bottom left of Paypal pages for options available in your country.
Live chat is randomly available.
You can send them a message.
Or
have you considered contacting Customer Service via Facebook or Twitter?
You can send them a personal message from their facebook or twitter pages.
It's: https://www.facebook.com/PayPal and @AskPayPal for Twitter.


Advice is voluntary.
Kudos / Solution appreciated.