Hi,
My friend has failed to verify himself using SMS code, as his phone was on airplane mode and he did not notice.
Now, all it says is: Couldn't verify it's you.
- He received No e-mail about his PayPal being frozen.
- He can not log - in at all, therefore, he can not create any posts on the forum.
- No one is picking up the phone on the customer service.
- There is no option for him to contact support AT ALL.
- He can not create a new password or send a verification code to his e-mail as it doesn't let him do it.
- The whole "Help center" is looped, endlessly re-directing from one "solution" to another, leading to NOWHERE.
- There is a lot of money on that account and it must be accessed quickly, as a part of his business.
He got to the point when there is no solution and I was asked to make a thread here so he can find any help. The whole system PayPal customer service is working is a JOKE. It is unacceptable for such a large company to deal with user's problems this way.
Anyway, any ideas, anyone?
Thank you.
