Cant contact PayPal or login to change phone number

[medlington]

Hi,

PayPals asking me to verify my account by phone but Ive not got that number anymore.

Have asked on online chat and they say I need to call customer services to update the number which I have done, the automated message on the customer service line says they are unable to process my request and wont let me even speak to anyone.

How am I supposed to get into my account?

[thenorbert86]

hi,did you found any solutions to this problem yet ?

[medlington]

No, they are useless.

Live chat keeps telling me to call customer support and seem either unable or unwilling to read the part of my message which says Ive already done that

[kernowlass]

@medlington 

You would need to contact customer services so that they can i.d. you another way and then add your new phone number to your account.

Paypal phones are mostly non operational since covid but sometimes you get lucky. (use the guest option if you can't log in).
If there is one available it will show when you click help / contact bottom left of Paypal pages for options available in your country.
Live chat is randomly available.
You can send them a message.
Or have you considered contacting Customer Service via Facebook or Twitter?
You can send them a personal message from their facebook or twitter pages.
It's: https://www.facebook.com/PayPalUK and @AskPayPal for Twitter.

[medlington]

Thanks,

As mentioned Ive tried customer services and live chat already several times, there doesnt seem anyway to talk to anyone, maybe if I try every possible option I could find a person but that would take hours and I cant afford to waste that time over the piddly amount of money in my PayPal account

Ill try on FB and Twitter, seems to be my last hope.

[kernowlass]

@medlington 

Its not easy but the phone option does come and go so you may get lucky.

Sadly its the only option we can give you on here.