Cant access account

Stevenwilly
New Community Member

because you cant log in without pds2 authentication , i cant contact paypal or get into my account to review or change the faulty telephone numbers.. catch 22.. help

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kernowlass
Esteemed Advisor
Esteemed Advisor

@Stevenwilly 

 

Try downloading the app and changing it via settings, if not then...


You would need to contact customer services so that they can i.d. you another way and then add your new phone number to your account.

Paypal phones are mostly non operational since covid but sometimes you get lucky. (use the guest option if you can't log in).
If there is one available it will show when you click help / contact bottom left of Paypal pages for options available in your country.
Live chat is randomly available.
You can send them a message.
Or have you considered contacting Customer Service via Facebook or Twitter?
You can send them a personal message from their facebook or twitter pages.
It's: https://www.facebook.com/PayPalUK and @AskPayPal for Twitter.


Advice is voluntary.
Kudos / Solution appreciated.
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