Cant Login.paypal give me a wrong security question that i couldnt answer.

leachim15
New Community Member

i update my security question in paypal. then i update my email and password. but i cant login. i try to reset my password. go to email for resetting but when asking for the security question. the number 2 question is not that i choose.. how can i answer that?

Login to Me Too
1 REPLY 1

PayPal_Olivia
Moderator
Moderator

Hi @leachim15,

 

I'm sorry to hear that you are unable to complete the login process using the security questions on the website. If the automated process does not work for any reason, you would need the assistance of customer service to get things reset. Please click Contact at the bottom of the PayPal website, then Call us, then click to call as a guest. The number listed will be the one needed to proceed.

 

I hope this is able to be resolved quickly and easily!

 

Olivia

 

If this post or any other was helpful, please enrich the Community by giving kudos to its author, accepting it as a solution, and/or coming back to assist others. Members make this Community great!
Login to Me Too

Haven't Found your Answer?

It happens. Hit the "Login to Ask the community" button to create a question for the PayPal community.