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Cannot update information

SOLVED
Contributor

Cannot update information

I get this message on my summary page, "You can't send, withdraw, or receive money. Some of your account information is missing, so you can't send, receive or withdraw money right now. Please update your information immediately so you can use your account again as usual. Update Information Now."

 

When I click Update information now it takes me to a page that asks to update Personal Information, Business Information and Beneficial Owner but none of the EDIT links next to these headings are working!

 

I have nothing in the Resolution Center.

1 ACCEPTED SOLUTION

Accepted Solutions
Highlighted
Esteemed Advisor

Re: Cannot update information

@PrePlan3D 

 



Click on the words "Help / Contact" at the bottom of paypals pages and use the phone option in the blue band at the top OR very bottom of page dependent on what country you are in. Scroll down past the list of help questions and click on 'Call us' bottom of that page. Log in and get the code.
OR
have you considered contacting Customer Service via Facebook or Twitter?
You can send them a personal message from their facebook or twitter pages.
It's: https://www.facebook.com/PayPalUK and @AskPayPal for Twitter.



Advice is voluntarily given.
Kudos / Solution appreciated if I helped you.

View solution in original post

1 REPLY 1
Highlighted
Esteemed Advisor

Re: Cannot update information

@PrePlan3D 

 



Click on the words "Help / Contact" at the bottom of paypals pages and use the phone option in the blue band at the top OR very bottom of page dependent on what country you are in. Scroll down past the list of help questions and click on 'Call us' bottom of that page. Log in and get the code.
OR
have you considered contacting Customer Service via Facebook or Twitter?
You can send them a personal message from their facebook or twitter pages.
It's: https://www.facebook.com/PayPalUK and @AskPayPal for Twitter.



Advice is voluntarily given.
Kudos / Solution appreciated if I helped you.

View solution in original post