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Cannot update Date of Birth / Nationality

New Community Member

Cannot update Date of Birth / Nationality

In the notification centre there is a message that says "Some of your account information is missing. If we don't receive the information by 1 Feb 2019, you won't be able to receive money in your account." I try to edit my details (date of birth and nationality). However EVERY time I do this and click submit, all I see is a loading page and it never loads. Eventually I have to reload the page but the same message is there. 

I need to set up a payment but cannot because of this 😞

Esteemed Advisor

Re: Cannot update Date of Birth / Nationality



Seems to be an ongoing paypal glitch that lots of users are experiencing.
Your only option is to phone customer services and see if they will add it manually for you.

Click on the words "Help / Contact" at the bottom of paypals pages and use the phone option in the blue band at the top OR very bottom of page dependent on what country you are in. Scroll down past the list of help questions and click on 'Call us' bottom of that page. Log in and get the code.
Freephone from a UK landline or UK mobile number.


have you considered contacting Customer Service via Facebook or Twitter?
You can send them a personal message from their facebook or twitter pages.
It's: and @AskPayPal for Twitter.

Advice is VOLUNTARILY given.
Please leave Kudos / Solution if I have helped you.