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Cannot login, appear to be in a loop

Member

Cannot login, appear to be in a loop

I am having a very frustrating experience today with my attempts to pay someone via a 'pay now with paypal' button. I also cannot login when i browse directly to www.paypal.co.uk

 

Frustratingly I was able to login and add the community to be able to post this message so on some level it clearly recognizes me.

 

This issue occurs on a windows PC, two different Macs, my iPhone. I had no issues yesterday and could log in fine.

 

I have been using incognito mode.

 

 

I go to www.paypal.com

I click Log In

It redirects to https://www.paypal.com/uk/signin

I enter my username and password

It then prompts me to send myself a text for my 2 factor auth

I enter the code that is texted to my phone

I am sent to https://www.paypal.com/signin

I enter my username and password

It then prompts me to send myself a text for my 2 factor auth

I enter the code that is texted to my phone

I am sent to https://www.paypal.com/signin

 

and so the loop begins.

 

 

 

 

 

Tags (1)
5 REPLIES
New Community Member

Re: Cannot login, appear to be in a loop

Me too exact same problem.  Any fix?

New Community Member

Re: Cannot login, appear to be in a loop

Same here, tried with a variety of verification methods (mobile PIN, security questions)... and always looped back to login front.

Tags (1)
Member

Re: Cannot login, appear to be in a loop

This happens in

 

Chrome Version 64.0.3282.186 (Official Build) (64-bit)

Firefox 60.0 (64-bit)

  

I also note other people have the same issue!

God Damn PayPal get your act together. There should be a public tweet about this to let people know.

 

This is support 101 you have a paypal channel why not use it! ive counted over 20 people inside 15 mins of posting this and reading your feed its quite clear there is a global issue I am astounded whoever runs your support has not implemented a policy to tweet publically during a major outage.

Their is no shame in admitting there is an issue. I think less of you for NOT tweeting about it trying to hide it.

 

New Community Member

Re: Cannot login, appear to be in a loop

Same issue.

New Community Member

Re: Cannot login, appear to be in a loop

Happening to me on Google Chrome Version 66.0.3359.139 (Official Build) (64-bit) and Safari Version 10.1 (12603.1.30.0.34).

 

Works fine on the iOS PayPal app Version 6.25.0.