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Cannot log in to my account because of new cell phone number

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Contributor

Cannot log in to my account because of new cell phone number

Hey, please can you help me solve my problem?

I have a new mobile number, so I haven't received an SMS notification.

I can't find the email address to which I can post my question. I also forgot my answers to my 2 questions.

What should I do?

Thank you and have a nice day

2 REPLIES 2
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Esteemed Advisor

Re: Cannot log in to my account because of new cell phone number

@Jozef7295 


You would need to contact customer services so that they can i.d. you another way and then add your new phone number to your account.

Paypal phones are mostly non operational since covid but sometimes you get lucky. (use the guest option if you can't log in).
If there is one available it will show when you click help / contact bottom left of Paypal pages for options available in your country.
Live chat is randomly available.
You can send them a message.
Or have you considered contacting Customer Service via Facebook or Twitter?
You can send them a personal message from their facebook or twitter pages.
It's: https://www.facebook.com/PayPal and @AskPayPal for Twitter.


Advice is voluntary.
Kudos / Solution appreciated.
Highlighted
Contributor

Re: Cannot log in to my account because of new cell phone number

Hi, I don't have any contact to customer service.

Do you have any active email or any way how to reach them ?

via Facebook running only robot 😞 

 

Thanks

 

Jozef