Cannot do "Provide proof of your address" request

nguyenduydinh
Contributor
Contributor

Hello,

 

I have got problem with my account. I tried to update my address a couple months ago, but its status is "Submitted for review" for long time.

Now I want to re-update my address information. Please help me to reset or revert it, so I can re-update it.

 

Thank you!

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3 REPLIES 3

kernowlass
Esteemed Advisor
Esteemed Advisor

nguyenduydinh
Contributor
Contributor

@kernowlass 

I mean the issue here : <removed>

And : https://www.screencast.com/t/ot4MjmHgUT6

It is "Submitted for review" for the long time !!!!

 

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PayPal_Donna
Moderator
Moderator

Hello nguyenduydinh,

 

Welcome to the PayPal community and thank you for your post.

 

As your question is very account specific, I would advise you to contact our customer care department who can help you further. You can do this by clicking on the Help and Contact link at the bottom of every PayPal page to check what your contact options are. You can also contact us via our Facebook Page or Twitter @askPayPal.

 

-Donna

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